Digital is not about tech, its about culture
First meeting of the Digital Transformation Panel So, it started off a bit awkwardly as I was the only one at the meeting who had printed out my papers. Not great when you've been asked to Chair a Panel on Digital Transformation for the Welsh Government. Everyone else was very good, they had laptops and tablets. I'm not a techie. If it makes things easier I'll use it, but I'm not an early adopter. For me the digital agenda is about improving the way public services can be used and accessed, and to free up resources from process to be put to use to help people. Crucially its about culture and changing the way we work. But as the authors of a book on how the UK Government went about creating the GDS - the Government Digital Service that streamlined all central Government websites and created the .Gov project - said "The practical steps to creating a digital organisation are not complicated. They are just hard". One leaf out of that book I definit...